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Business Profile

Embroidery Design

Skee's Tee's by Y-Knot Embroidery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Embroidery Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An embroidery company I have working with over the last six weeks for eight hats has not delivered what was promised. Instead of embroidered hats the owner decided to do patches without consulting me and a lack of communication from them.

    Business Response

    Date: 08/02/2024

    I explained to the customer that my ******************** machine was down and  I was trying to repair it.  I typically can repair on my own but this time I was unable to and needed a technician to come in.  Embroidery machine technicians are very difficult to find and are extremely expensive to hire for repair.  So in response to the allegations of switching to a patch without approval, that is incorrect.  I asked if it was okay to do a patch and sent pictures and his response was they longer wanted to do business with me.  I had a backup plan in place which was to take to a colleague of mine to complete the embroidery.  

    Customer refused the ************************ hats, which were already completed.  Customer did not give me a chance to complete the embroidery on the hats.  As explained to the customer, the $75.00 was for the digitizing of the logos.  Upon payment for the digitizing, the customer owns the logos in the digitized formats.   I have already emailed the logos over but will email again today in show of good faith.    The customer is not out any money, as they have the product they paid for - the digitized logos for embroidery.  I explained that to them but they disregarded that information and obviously failed to relay that information in their complaint.   It is unfortunate they feel they are owed money from me, but I provided the service they paid for.  I still have the screen printed hats and they were NOT charged for them.   The $75.00 was for logo setups and that service was provided to customer.

     

Skee's Tee's by Y-Knot Embroidery is NOT a BBB Accredited Business.

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