Reviews

Review Details

• Review fromOmar V

  Date: 06/14/2023

  1 star
  I feel that they push push push and push to me ! To buy a car that I cannot afford, now I owe $70,000 usd for a car that again I cannot afford and even the cost is close to $70k , I feel that they completely took advantage of me!! I’m not from the USA and don’t understand how the things work here , they were trying to sell and they did it, now I’m in serious problems ! Monthly payment $1,032 use x 72 months!!!! This is not even fair, need help !

• Review fromNichol B.

  Date: 12/08/2022

  1 star
  I bought a new car. At my 15k service, they said I needed new tires. Around my 20k service, my tire pressure was low and I could not get the caps off so I brought it in. They tell me again, that my tires need to be replaced. I questioned why they had not put air in the tires as my pressure had not changed and they couldn't get the caps off. A few weeks later, one of my tires was at 15 psi. I could not put air in it because I still could not get the caps off. I had a small puncture in the tire. I know that that is not the fault of the dealership. We split the cost. I was okay with that even though having to replace the tires at 20k didn't make sense to me. I had to have all new stems put on the tires. New tires on the car and it shakes. I have had it back 6 times. I called the owner, *************************** and left him a lengthy message. I never heard back from him. I have been driving the car now for 2 months with the shake. I got it appraised to see what my options were. The service manager argued with me that he just couldn't make me happy and asked what is it that I wanted. I told him that all I have ever wanted was my car to be fixed any one of the six times I brought it back. I broke out in tears because he was so confrontational repeating how they paid for 2 of my tires and that they have never paid for tires before and I should be nothing other than grateful. Then the sales manager got involved so I thought I was finally going to get some resolve. They appraised my car that is in excellent condition (aside from the shake), at ******. Kelly ** trade-in value was over $24k. I owe $20k. I have over $15k into this car and I was going to lose pretty badly. His comment was that I have used the car this entire time. Yes, I have, but I did not sign up for a lease which would have been MUCH cheaper. He told me that we were at a disconnect and walked me to the door. My car shakes and because of that it is not in excellent condition to take and get a fair trade-in elsewhere.