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Business Profile

Property Maintenance

Ground Control Property Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sold me **** that died 2 weeks later it died they refused to replace then offered $377 additional to do it. Through e-mail that dragged on for months (5)

    Business Response

    Date: 11/20/2024

    We have reached out to the customer to try to resolve this issue. When the job was originally completed, I spoke with the customer and verified he was satisfied with the work that was done, and he stated that he was satisfied and happy with the work. The office staff were unaware of any dissatisfaction or issues. We are currently working with the customer to come up with a resolution that all parties involved will be satisfied with.  

    Customer Answer

    Date: 11/20/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]
    I am willing to work with the company but I have been in contact with them since 2 weeks after completion. I have emails to show ( several). 3 nurseries that I contacted stated if it died in two weeks they would replace it. 

     


    Regards,

    ******* ******

    Business Response

    Date: 12/16/2024

    We have came to an agreement that the customer will pay $190 and nothing more and we will be replacing the dead tree/**** in the spring. 

    Customer Answer

    Date: 12/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* ******

Ground Control Property Services is BBB Accredited.

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