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Business Profile

Auto Repairs

Trussell Complete Auto Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my Jeep in because it had a *** and Traction Control light on. I was charged 2 hours labor to fix the problem. A month later, the same lights came back on. I took the Jeep back, as their receipt says they guarantee service for 12 months. This time they replaced the *** sensor, and charged me labor again. I feel I should not have been charged labor a second time, as they had already charged me to "fix" it, and it failed within the 12 months. When I originally questioned them about charging me twice for labor, they promised to make it right, agreeing I had already paid to have it fixed.

    Business Response

    Date: 03/02/2023

    Case ID ********

    To: *************************

    I read your letter to the BBB and I understand your dissatisfaction with the events getting your jeep repaired.  When we did the first repair a large amount of the time you were charged was to locate the problem and then a small portion was for the actual repair itself.  I'm sure you understand that there are many parts & wires in this system and because we repaired our portion does not make us responsible for the complete system. I believe when you had the second problem your were told their would be no diagnostic charge but just for the repair itself.  You were charged just for the labor  to replace the defective speed sensor itself.  I understand the confusion between diagnostic time and repair time and we did a poor job of explaining hat so in good faith I will refund your labor charge of ****** and I apologize for the confusion.  ********************* Trussell

    Customer Answer

    Date: 03/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Trussell Complete Auto Repair is BBB Accredited.

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