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Business Profile

Exercise Programs

Powerhouse Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Powerhouse Gym to inquire about prices in the summer of 2014. I decided not to sign up for a membership. Nevertheless, they have regularly solicited me ever since via phone calls and text messages despite repeated requests to cease and desist as well as destroy my information. They most recently contacted me on August 14, 2023 - nearly a decade after my inquiry. I have never been a client and have been excessively patient with them. I do not even live in the same time zone anymore. This belligerency constitutes harassment.

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2022 I became injured due to faulty equipment at this gym. Their bolted-in pull up bar fell loose while I was underneath it (not during a set but while standing on the ground) and it hit the top of my head, giving me a laceration on the top of my skull that made me bleed profusely. The gym called an ambulance for me and EMS came and only took my blood pressure and blood sugar levels and wrapped my head up. I never asked the gym to call EMS, and I did NOT ride the ambulance either. I had to drive myself to the emergency room myself, after a head injury and blood loss to get 4-5 staples in my head. I emailed the gym the next day regarding my injury, and I got no response or call from anyone. In the end, I was charged $1.3k from EMS for no ride to the hospital and for them to solely just check my blood pressure and sugar levels. The gym offered no compensation of any kind nor any follow up to see if I was okay. I understand in their contract it states they are not liable, but to not even check up after and the fact I was the one charged over one thousand dollars does not sit right with me. Months after this experience I'm compelled to report this business due to their lack of professionalism and failure to properly check equipment for safety. I've noticed many safety hazards within this gym since my accident.

Powerhouse Gym is NOT a BBB Accredited Business.

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