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ProtectCell
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Jacob L

    Date: 03/21/2023

    We had this cell phone insurance for about three years. For the first phone we had replaced it was a 150 dollar deductible and fairly pain free experience. The second replacement is the reason for the negative review and complaint. At first we had an awful time contacting them. Over a week before we were able to contact them. When we did they had raised the deductible to 200 dollars which wouldnt be as annoying if the phone new wasnt only a 250. Additionally when you consider their monthly fee, they profited quite well off our service and it wasnt exactly insurance at that point. But despite me failing to do my due diligence on shipping prices before paying the deductible, they clearly sent us a phone that had previously been broken and turned in to them. It had someone elses name attached to it to begin with and since receiving it, it has given us constant issues, ghost phone calling people, not reading the sim, and the screen not functioning properly. If you do the math their service shouldnt exist, save your money rather than paying a premium to have a broken phone replaced with a broken phone. I would never recommend them to anyone for this.

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