Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not want to speak with them any way other than mail! They falsely advertise they will bill you!! From: ********************* <**********************>Date: January 4, 2023 at 1:01:30 PM CST To: MagazineLine Subject: Re: Reminder: Payment on your MagazineLine Account is Now Due ?Why are you harassing me about a bill that is not even due yet?? Today is 1/4/2023!! And after all of the problems I had even placing the order and getting the gift receipts sent!! I will pay it when I get paid!! You are advertising your subscriptions can be billed!! I placed this order only a couple of weeks ago for Christmas and now you are harassing me for the payment before it has even been a month and several days before due!********************* ********************** On Jan 4, 2023, at 9:46 AM, MagazineLine <************************************************> wrote:Having trouble viewing your email? View your email in a browser.Visit MagazineLine 1-800-397-879 RE: Customer Account: ************* ********************* ******************************************************** Dear ******,This is just a friendly reminder that we have not received your payment of $150.62 on your MagazineLine account that was due on 1/6/2023.Since we have already advanced payment to the publishers of Magnificat and your other magazines on your behalf, we would appreciate receiving your payment soon! To save time and money, you can quickly make your payment online. Click here to pay right now by credit card or PayPal. (If there is any problem with your order, please click here to fill out a customer ********************** problem report, or call ************** immediately.) Or you may mail your check to:MagazineLine ********************************************** Please include a copy of this e-mail with your check. Thank you. Sincerely, ************** Customer ********************** Manager ******************** *************************************** Your amount due was calculated on 1/4/2023. MagazineLine ****************************************************** Your customer # is **********
Business Response
Date: 01/09/2023
Hello ************
I apologize for the frustration surrounding your order with MagazineLine. You have been a valuable customer since **************************************************************************** the past. All that is required is a quick call to our CS team and they will note your account and adjust the billing date.
The email payment reminders are not intended to be harassing - the main purpose is to make it easy for you to pay online or over the phone by supplying the information that you need to proceed.
I noted you account that payment will be coming shortly and extended the date on you next invoice. If you let me know approximately when you will be paying, I will add that to your account also. The billing email copy is automated, so it may reference past due status on your next email. Please feel free to reach out to me directly or to any member of my team at ************. Mon-Friday 9am-6pm EST.
Please let me know if there is anything else I can do to help.
*********************
Contact Center Director
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