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Business Profile

Electric Companies

PIE&G Electric &Gas

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/28 an ice storm hit northern mi. and we were without electricity for ******************* $545 to run my generator for those 12 days in order to have power. I called PIE&G and asked when they were going to issue a credit for my electric bill which the balance has remained the same during and after the storm. I was told that the board of directors decided that they were NOT going to issue any credits for the outage on anyones bills! This is not right! It was hard enough being without power and running a generator was an added expense for everyone already struggling. Please try to help me make this right. $150

    Business Response

    Date: 06/02/2025

    We understand the frustration caused by the recent ice storm and the extended power outages. Like many in our area, this storm affected both our operations and our members.
    Please know that members are only billed for the electricity they use.During the outage, no power was being delivered, so there were no charges for that period. The bill received reflects actual usage before and after the outage.
    As a member-owned electric cooperative, we operate at costnot for profit. We do not generate excess funds to offer bill credits, and doing so would shift costs unfairly among members. Instead, any margins are returned to members as capital credits over time.

PIE&G Electric &Gas is NOT a BBB Accredited Business.

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