We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cleaning Services

Steam and Squeegee, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

This profile includes complaints for Steam and Squeegee, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Steam and Squeegee, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 3, 2022 we hired Steam and Squeegee LLC, owner *****************, ********************************************************************* to clean our windows and carpeting at our summer home ********************************************************. The home is a chalet style with 23 windows, including 3 rows high of 4 large windows across the front of the home, 11 other windows, and 3 doors. The cleaning crew was at our home about 2 hours. The windows appeared clean, and we were satisfied with the carpet cleaning, so we paid the amount billed of $569. Several hours later upon returning from a walk I saw hundreds of "prisms" on the front windows. Upon close examination my husband and I determined that the "prisms" were a result of many scratches and scrapings in the glass. The scratches being deeper and the scrapings a broad shallow scrape. Most if not all windows are damaged. We immediately called **** and told him of the scratches. Shortly after **** and another window washer returned to our home and inspected several windows. The sun was starting to go down and the "prisms" were becoming less noticeable, but scratches were still visible. **** agreed that the windows were indeed badly scratched. **** brought the tool he used to clean our windows he stated it was brand new and would not have scratched our windows. The tool was a steel scraper with a 56inch blade. It was the main tool used to "clean" our windows. We told him our windows were not scratched like that before he used the blade on them, and we were certain it did indeed damage our windows. **** did not deny damaging our windows. **** stated he had insurance and that he would contact his insurance company. Pictures of some of the scratched windows were sent to ****. On October 27, we received a call from **** and he stated that his insurance company would not cover the damages. He offered no other resolution. Nov 10, we told **** that our insurance denied coverage of damages due to his faulty workmanship. There has been no resolution.

    Steam and Squeegee, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.