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Business Profile

Carpet and Rugs

Karpet and Flooring Mart
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Karpet and Flooring Mart's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/20/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Carpet and tile was ordered 12/2024. Tile was installed incorrectly because the installer did not know how to turn off water and try to install the bathroom tile without removing the toilet. We had issues with it and it has already been replaced once. It is now popping when you know We had issues with and coming up. We had issues with the threshold coming up. .also there was not enough glue on it. And the threshold in the bar was popping and coming up. He forced us to have the same installer redo it I wanted someone different to do it.I expressed my concern with his competence.. He had already damaged our ceiling and caused other issues. He said we had to have the same installer put it back in. So he reinstalled new flooring. And fixed the threshold in the bar area. in that process he damaged our toilet when he took it out and put it back in. They gave us money to have a plumber. Come out and fix what he had damaged. And paint the ceiling. Now, just a couple months later I had to reach out to *** again. The tile is now popping up again the threshold is bouncing and popping. The Carpet is coming up and fraying in areas. He wants to have another installer reinstall or put in new tile in the bathroom. But its not addressing the other areas. I just wantmy money back at this time so I can pay someone that knows what theyre doing to do it. He has since fired the installer That did the work twice. According to him, even though he had had multiple years of complaints when you look at reviews with all the same installer, I dont know why it took so long for him to get fired.

      Business Response

      Date: 07/01/2025

      Dear *********,
      We appreciate the opportunity to address your concerns through the Better Business Bureau. We understand the importance of customer satisfaction and are committed to resolving your complaint professionally and promptly.
      Regarding your bathroom luxury vinyl plank flooring, we want to assure you that the flooring will be repaired or replaced as necessary. We acknowledge the very minor issues with the seams and are committed to addressing those concerns during the service visit.
      Additionally, we would like to remind you that you have already been compensated for the minor damage to your home. We believe this was handled in good faith and as part of our commitment to ensuring your satisfaction.
      We also note that you have been in contact with our Office Manager, *******, who is coordinating the necessary follow-up. Please be advised that the installer who originally completed your project is no longer with our company, and a different team will handle the repair or replacement moving forward.
      Thank you for your patience and cooperation as we complete this process. If you have any further questions or would like to schedule your repair, please reach out directly to ******* at ************.
      Sincerely,
      *** ******
      Karpet Mart LLC
      *************************
      ****************
      Phone: ************
      Email: ************************************************************

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