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Business Profile

Water Services

The Clean Water Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Clean Water Co (TCWC) purchased the ******** Soft Water Service business in 2019, the company I originally started my soft water service with and who delivered salt. Early on, I left phone messages for TCWC on several occasions asking for salt delivery, but never received a call back so was left with purchasing salt and filling the bin on my own. On 9/13/22, I phoned TCWC again to get salt delivered but, after getting their answering machine, decided to no longer do business with this company and phoned and left a couple messages subsequently informing them of this on 9/14/22, 9/20/22, 9/23/22, and 9/26/22; also mailed certified letters to the company address on the web, as well as the home address listed on the web of the owner, *************************** (this one was returned to me). I finally received a return call from them on 9/27/22. I reiterated that I no longer wished to do business with them and requested that they pick up their equipment by 9/30/22 (also included in the letters sent). The lady who returned my call told me they did not want their equipment back and to just keep it (tank and salt bin). I responded that the equipment did not belong to me and that I did not want it. She then asked me to just dispose of it, to which I responded that it was not my responsibility to do so. I stated that I was purchasing a new system and that I would like them to pick up their equipment. She requested that I have the new company dispose of the old equipment and I responded that it's not their responsibility either to do that. She FINALLY stated that they would come and pick up their equipment (which they still have not done!). I asked if I could get her name and she yelled at me, saying that I was a terrible person who was very unempathetic for the cancer she had been dealing with. Her verbal abuse of me continued long enough that I hung up on her. To date, I have not heard anything back from them and they have yet to pick up their equipment.

The Clean Water Company is NOT a BBB Accredited Business.

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