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Business Profile

Closet Organizers

Closets by Design of Southeast Michigan
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 25,2023 Paid $5,000 Had closets designed and I complained that I was unhappy with the design and they only offered me to make it right if I repaid to have them redone. I also complained that jewelry trays would not fit after I had a text message conversation with the designer that said they would fit. And they would do nothing to resolve it. I talked with the supervisor *** and she told me she would return my call and never did so I called again and they dont want to do any resolving for me. I have been a previous happy customer with them unfortunately they did not meet my expectations this time and they are not willing to make it right and I spent a good amount of money with them.

    Business Response

    Date: 06/26/2023

    We have spoken to Mrs. ***** and her husband and our manager has gone to their home to resolve the issues.  They are happy and satisfied with the response and resolutions that are in progress.

    Customer Answer

    Date: 06/27/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

Closets by Design of Southeast Michigan is BBB Accredited.

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