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Business Profile

Exercise Programs

Strength Beyond Gym & Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Strength Beyond Gym & Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Strength Beyond Gym & Fitness has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife has tried to cancel her membership multiple times. We keep getting charged monthly. S and B has refunded some of the payments incurred after the cancellation. Now ****, the so called account manager wont refund after again being charged. This $59.99 for who knows what. They are unorganized crooks. Stay far away from this gym as you can.

    • Initial Complaint

      Date:06/29/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract with Strength Beyond on 12/27/19. On 5-26-20 I submitted a written request to ********************** to cancel my membership at the earliest date possible. I received a response that I would have to complete the 36 month membership before cancellation. Payments continued to be taken from my bank account after January 2023. On 3/24/23 I submitted another written notification to ********************** (as stated in the contract) to cancel my membership. I didnt receive a response. In May I submitted another request via ********************** website (as listed in the contract). This time I received a response saying that cancellation had to be done by calling the local gym directly (************ has an address in ****.) I called Strength Beyond the next week but the person told me to call back the next week because there was no one in the office. When I called again the week of 6/24/23 I spoke to ***********************. He said that he would let me out of the contract for $100. I believe that I have more than fulfilled the requirements of the contract. On the other hand, **************** changed the terms of the contract without notifying me that membership cancellation was now being handled locally. I do not care to pay him any more money. I regret that I ever entered into the contract. I am getting multiple messages from ************ and Strength Beyond stating that I owe money and that this will go to collections if I dont pay.

      Business Response

      Date: 09/18/2023

       have reviewed Ms ******** account history. She attempted to cancel with the billing company on 3/24/23. She was advised to contact the club as we handle these in house for further customer convenience. However we will accept the 3/24 cancellation attempt valid. She made two payments after this on 4/20 and 5/20 fulfilling the 60 day notice. She also submitted with Peak on 6/2/23 which is the date I saw during my conversation with ******************, missing the previous correspondence on 3/24/23. Using the revised date the contract is fulfilled and I will remove the existing debt, close her account, and apologize for not seeing the cancel request  on the earlier date. 

      *************************
      President
      Strength Beyond Fitness Centers. 

      Customer Answer

      Date: 09/18/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would caution other consumers to avoid working with this business as the owner does not abide by the terms of the contract you sign. 


      Sincerely,

      *******************************

    Strength Beyond Gym & Fitness is NOT a BBB Accredited Business.

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