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Business Profile

Internet Services

D & P Communications, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A previous tenant had DP service and left with an unpaid balance. I was denied service as a new customer when I called today to have it put in my name. I believe this to be illegal and discriminatory.

    Business Response

    Date: 01/31/2024

    To whom it may concern:

    Regarding complaint ********, on Monday, 15 January, Mr.
    ***** ******* came into our Petersburg office and asked to put the account for
    XXX address in his name.  (Leaving the
    address off this reply to not "personally" identify the location.)  He was advised by a Customer Service
    Representative (CSR) there were active services in another name at this
    address.  He was told we would have to
    coordinate the change of ownership with the current account holder; that we
    simply don’t change a name on an account. 
    He advised the CSR that the current account holder was his brother and
    that his brother had moved out.  He
    said he would contact his brother about it. 
    He pulled out his cell phone and walked outside leaving the CSR to
    believe he might return after speaking with his brother. He was also asked if
    he was the property owner, and he indicated his parents owned the home. *****
    ******* did not leave any contact information or return to the office.

    On Wednesday, 17 January at 9:44 a.m., the account for this
    address was disconnected for non-pay.  At
    10:21 a.m., ***** ******* called and spoke with another CSR (from another
    office building; not the Petersburg office) and asked to sign up for new
    service.  He provided the address and was
    advised we would not be able to set up new services there until the current
    account was cleared out.

    ***** ******* mentioned on the call he felt it was going to
    be against the law to deny him service since the current account holder is not
    him.  He was advised during the phone
    conversation by the CSR he could bring in a rental agreement or house purchase
    (to establish proof of residency).  *****
    ******* replied with “Ok, thank you” and ended the call. 

    D & P is not denying ***** ******* service.  At this time, there is an active account with
    newly disconnected services and a balance owed on the account at that address.

    Mr. ***** ******* is welcome to contact our office to
    discuss how to establish service at that address with proper identification and
    proof of residency.

    For further communications regarding this matter, please
    contact ******** *******, HR/CSR Manager.

    Regards,
    D & P Communications

D & P Communications, Inc. is NOT a BBB Accredited Business.

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