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Business Profile

Fast Food Restaurants

Arby's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/3/2024 12:58AM scheduled pickup time for mobile order 10 minutes past scheduled pickup I requested a refund, as my sandwich had been on the counter since my arrival and the cheese sticks were resting on the fryer. Stated they could not help me and that it must be handled online instead of completing the order. Asked to speak with management about refund and was denied information and told that they were specifically directed to withhold contact information and would not provide management name (district, regional, etc.), including the individual that claimed to be manager. Slapped my food together that had been sitting on the counter and handed it to me to leave. The food was obviously cold at this point and being that I returned to work late I was unable to eat it. I would like a refund of the transaction since they refused to put me in contact with someone to assist or assist at the store in which the item was purchased. The inability to provide any sort of contact is abysmal in this day and age and the attempts to prevent issues being made aware to those in higher positions seems to be a cause of concern within the company. Thank you for your time reviewing this case.

Arby's is NOT a BBB Accredited Business.

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