Complaints

This profile includes complaints for Chimney Cricket, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chimney Cricket, Inc. has 6 locations, listed below.

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  Chimney Cricket, Inc.

  865 Wing St Plymouth, MI 48170-1723

• 

  Chimney Cricket, Inc.

  3249 Harbours Blvd Waterford, MI 48328-4180

• 

  Chimney Cricket, Inc.

  29303 Rymal St Roseville, MI 48066-2251

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  Chimney Cricket, Inc.

  1275 Georgia Ave Marysville, MI 48040

• 

  Chimney Cricket, Inc.

  37633 Schoolcraft Rd Livonia, MI 48150-4307

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** is a *****. He and his business takes payment for jobs and never completes.

  Business Response

  Date: 10/31/2022

  This customer is not in our data base.

   

  I believe this is the wrong company

   

  Im a Junior and this could be my ************

   

  Please remove this we have a great reputation.

   

  Sincerely,

  ******************

   

  Chimney Cricket

   

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25, 2022, my husband ******* and I hired the company Chimney Cricket to do some masonry work for us. They were to remove and replace the two front porch cement steps, replace them and haul away the debris. On this date we gave them a cash deposit which was 50% of the total cost of the project. This is the amount they requested as the down payment and the balance would be do when the work was completed. The contact person that I had been speaking with ***********************, scheduled the job for Septembet 20, 2022. When I called them the afternoon of Sept. 19, 2022 I left a voice message asking what time to expect them the next day. I received a call back on the morning of Sept. 20, 2022. It was ***** telling me that they would be unable to come out to do the work that day because they were running behind schedule on their jobs and that he would call me back later to let us know when they would be coming to do it. He never called back after that. Instead, I have made repeated calls for almost two weeks to that office number having to leave voice messages because no one will answer the phone. At this point we no longer want them to do the work even if they agreed to do it because there's no excuse for this kind of blatent disregard for us the customer. We want our money back from them so that we can hire someone else to do the work. The company contact information on ****'s list (which is how we heard about them) is as follows: Chimney Cricket **************************************************************************** Phone: ************** - although when I re-visited the website last week, I no longer see this phone number there. But, this is the number that I called for several weeks and there was always someone there to answer until we gave them the deposit. Also, I noticed that the company address on the invoice/recipt that they emailed us was not the same as that above.Mrs. ***************************

  Customer Answer

  Date: 10/10/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

   

  If as *** says that his company was already booked 4-6 weeks out on jobs when they accepted our deposit and scheduled us for a specific date to come out and replace our front porch steps, the person who schedules the jobs ***** should have known that and scheduled us appropriately with a realistic date.  We were scheduled for September 20, 2022 which was just a little more than 3 weeks after you received our deposit.  Allowing the fact that ***** was not aware of the back log of jobs to be done (he should have been aware of it) common courtesy dictate that we should have been made aware that you were not going to be able to do the job prior to your cancelling out on the morning of the day you were to do the job.  Then, after being told by ***** that he would call us back to let us know when you would be able to do the job - he never did call back and it's been almost 3 weeks.  In addition to the fact that the company is not answering the phone or responded to the voice messages that I left.

  Also, now you state that you have purchased the materials so a refund is not an option.  First of all, I have only your word that you've purchased the materials.  Unless I see a copy of the invoice for the steps I will not believe you - you've given me no reason to believe anything you say.  When I see a receipt for the purchase of the steps I may believe you.  But most importantly, as the customer who is dis-satisfied with the ill treatment I have received from you- you are not in a position to determine whether or not I will get a refund.  I strongly suggest that a representative from your company contact us within a day or two of your receipt of this response to resolve this matter. Also, I expect to receive a copy of the receipt for purchase of the materials.  If I don't hear from you then, I will pursue legal recourse if necessary to get my money back. 

  
  Regards,
  
  *****************