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Business Profile

Electronic Power Supplies

Salem Power Equipment LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Power Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The wrong product was sent. It is not the correct snow cab for my lawn tractor.

    Business Response

    Date: 01/07/2024

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  RESPONDED 07JAN24 DUE TO BBB SITE OFFLINE 06JAN24 
    BBB Case # *** 99 374 Salem Power Equipment, LLC, ***********************

    Salem Power Equipment has been in continuous business since 4Q2008 and has long represented Bercomac brand products and machinery.

    SUMMARY REPLY
    As previously offered to customer (customer has rejected by eMail), we stand ready to issue a refund upon return of the product using the pre-paid ***** label supplied to the customer via eMail.
    Receipt of the ordered product by customer is not disputed
    Cost of the product $457.88 is not disputed


    ATTACHMENTS FILED W/ONLINE CASE (unable to file online case as of 06Jan24 8:15AM, due to BBB offline for system maintenance)
    eMail chain
    Pre-Paid return Label (*****)
    Reply document (duplicate of this reply)

    TIMELINE

    07 Dec 2023 12:07: Customer ******************* self processed online order ***** for a product 700271-3 universal fit winter cab (for small tractor).
    Relevant links to product details:
    **************************************************************************
    *****************************************************************

    07 Dec 2023 17:00 Product shipped via ****** ************
    1 item @ 7th Dec 2023 - Tracking #: 77439107962691079626

    12/9/23 at 2:25 PM Product Delivered to customer address


    12/11/********* PM Customer eMail requesting refund
    This snow cab will not fit my tractor. I tried everything I could to get it to fit but it keeps falling off on the back . The set screws are not strong enough to hold it. I would like a refund.

    *******************

    12/13/2023 8:54 AM Salem Power Equipment responded to customer by eMail
    Offered assistance on proper fit and installation
    Offered alternatively return the product for refund
    eMail Included pre-paid ***** return label
    Waived Salem Power Equipment standard online return policies
    25% restocking fee not required
    Customer paid return shipment not required, prepaid label included

    12/13/2023 2:51 PM Customer eMail declining to return product
    I just want to Refund and Ill get rid of it on my own

    12/14/2023 9:46 AM eMail to customer restating that return is a requirement of refund.

    12/14/2023 11:53 AM Customer again eMailed declining to return the product
    Customer states .  If you cant refund me without having me to ship it back to you I need to file a BBB complaint, I dont have any other choice
    BBB complaint was evidently filed on 12Dec23 (per later recd BBB letter) 2 days prior to this eMail exchange

    12/23/23 5PM     Received US Postal 1st class letter case ********, case opened 12Dec23.

    01/06/24 Salem Power online reply to BBB case # *** 99 374 (eMail to ************************************************)
    Salem Power Equipment remains committed to refund upon return receipt of product, with pre-paid return label previously sent
    We do not accept that the customer may simply keep a $457 product and also get a full refund

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 

    Customer Answer

    Date: 01/08/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
    I explained to the business that I tried to repack this product to return it and it is impossible to get it back in the box. The parts do not fit and I dont even have some of the extra parts that were not used.  I will have to just take the loss but will never shop this company or recommend it to anyone.  Very poor customer service. 
    [You must provide details of why you are not satisfied with this resolution. Please type details here:]

    Regards,

    *******************

Salem Power Equipment LLC is NOT a BBB Accredited Business.

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