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Business Profile

Mufflers

Muffler Man

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to the business for a simple tire electronic valve stem. Took it in Tuesday June 6th in the morning as requested by them. They had it until late afternoon on Wednesday June 7th. While in their possession several items were stolen. A heavy duty multi-tool, $2.50 in change, a monocular, a bag of chrome valve stem covers. I took this complaint to the owner who said it didn't happen there cause they keep the vehicles locked at all times. He refused to check into his employees having taken the items. A police report has been filed

    Business Response

    Date: 06/22/2023

    In response to this letter, the customer vehicle sat in the shop overnight locked while we waited for his parts.  The customer came in a WEEK later with accusations of just spare change theft, never did he even mention these other items. It's impossible that anything was stolen from here, again, as his vehicle was locked inside and as both of our technicians make over 100k a year and are not thieves. We as owners are not thieves. We have never been so insulted in our lives, so it took us by surprise when he came in and made these false accusations.  Considering it was the next week when he came back, most likely it happened somewhere else if it even happened at all. We are very upset of false accusations of theft as we always donate our time and money to local charities. We have thousands of dollars' worth of specialty tools as do our technicians. So, does it make sense that anyone here would even want to take "spare change" or a cheap multi-tool?  No, it does not. Nor does it for any other items he is claiming either. The fact that he even filed a police report was a waste of taxpayer money. We are outstanding pillars of this community and we very insulted by these accusations.  ********** have never contacted us regarding this issue, so that says a lot about if it even happened. To top it off the customer got the work for no charge. 

Muffler Man is NOT a BBB Accredited Business.

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