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Business Profile

Used Appliances

Dependable Used Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

    a week since that phone call and I still havent heard anything from them. I am filing this complaint because it has been over 2 months since weve been told a part would be in for the dryer and nothing has been resolved.

    Business Response

    Date: 06/08/2023

    We are aware if the issue of the dryer it could still be used just gonna make a noise while running.

    We ordered the part for the dryer but when receiving the part I opened it and it was the wrong part it was for a total different brand dryer.

    We did contact them and let them know that ***** and let her know that the part was incorrect and I had to send it back and get the correct part. I sent the part out and was told as soon as they got the returned part they would ship the correct one. We did take them a loaner dryer until we are able to get the part and repair their **** and have it running correctly. 

    We have apologized every time we have spoke to them sometimes parts take longer to receive then you would think for example i ordered two parts last month on the 22nd and i am still waiting for them to be delivered and i called and asked about them and wasn't given a eta for them. 

    The dryer they bought went to a matching set that is why we decided to take them a loaner and not give them a replacement one cause we will get the part and fix theirs it is just a matter of when the part will be here and we would like to keep there set matching as that is what  they purchased. 

    And as for the washer that was also repaired as soon as we were made aware of the issue . 

    Again we apologize for any inconvenience to the customer for the long wait of the repairing of their dryer. 

     

Dependable Used Appliances is NOT a BBB Accredited Business.

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