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Business Profile

Brake Services

Muffler Man

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had taken my 2018 ********** outlander to muffler man on Centre Street to have my breaks replaced. When I got my car back I should have done a full inspection of it. I got the car back on Wednesday 1/31. I only drove to work twice and back home since. When I got to work today I noticed my passenger side mirror had been damaged. It looks as though when pulling out it hit the back side of the mirror and broke the plastic off. When I called to talk with someone about it they told me they were honest and had not done it. They dont have cameras on the property so they couldnt prove that. I have cameras on my work property and found no plastic in my driveway. Im more upset that I know it happened at the shop and they just dont want to have to cover or pay for it.

    Business Response

    Date: 02/19/2024

     

     

     To whom it may concern:

     

     we do not have door openers at our shop, that means someone must open the door when a

    vehicle is moved in or out of the shop. This gives two people the opportunity to watch for both safety

    and alignment on the lift, our lifts are all heavy duty for light trucks and utility vehicles so they are

    larger and wider than typical automotive lifts, we also have protocol in place to address any and all

    incidents to assure our customers of competent care has been taken for the safety and repair of their

    vehicles.  If any damage occurs we contact the owner and make appropriate arrangements.

     

     Muffler Man

     ****************************

     *******, ** 49002

     ************

     

Muffler Man is NOT a BBB Accredited Business.

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