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Business Profile

Cable TVs

Custom Home Service, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed into a contract to purchase solar panels in December23, 2023 with Custom Home Services LLC. Was advised would take a couple of months before panels were installed. Their contractors from ****** Solar arrived on March 1st and install panels on roof of home. Since that time no other action to finish installation has taken place. I have made contact with Custom Homes Services and advised that they have since broke ties with ****** Solar and indicated they are now working with another company ***************** and Solar) to finish the job and was told back at the end of May 2024 the new company will be in contact. I heard from the new company 1 time. June 10, 2024, I was advised by Customer Home Solutions that they were working in the UP and has us on the schedule to finish the next week June 17th. It is now July and panels have been in place 4 months and I have not been able to benefit from them. Now I am making payments on solar panels that I have not been able to use, as well as making payments to my energy company.

Custom Home Service, LLC is NOT a BBB Accredited Business.

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