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Business Profile

Leather Dealers

Be Seated Leather Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leather Dealers.

Complaints

This profile includes complaints for Be Seated Leather Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Be Seated Leather Furniture has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/23/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product not provided timely and no commitment to a future delivery date.The company accepted an order in May 2024 for a *** Sectional sofa with power components and upgraded leather. A down payment of approximately $4K was provided to place the order. The delivery estimate provided at the time the order was placed was 8-16 weeks. At the end of September 2024, the retailer selling the product advised the 16 week delivery deadline would be missed due to a parts shipment delay. The manufacturer advised the shipment was expected at the end of October or beginning of November. On October 22, 2024, the retailer stated that ******** informed him of two different estimated "production dates" (either 11-15-2024 or 12-15-2024) and expected it would take an additional 3-4 weeks to produce the sofa. The retailer stated the sofa may not be available until December 2024 or January 2025. I also contacted the ************************* directly on **********. The company would not provide me with an expected delivery date. I was referred back to the retailer. I explained that two different dates were given to the retailer and **************** still could not help me. The sofa costs approx $8000. I have provided $4000 and received nothing but delays. I believe this is a deceptive business practice and should be refunded my money along with damages or provided a firm commitment for a delivery date that the company will stand behind.

    Be Seated Leather Furniture is NOT a BBB Accredited Business.

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