Complaints

This profile includes complaints for H2Oasis, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  H2Oasis, Inc.

  5950 14 Mile Rd NE Rockford, MI 49341-9718

  
• 

  H2Oasis, Inc.

  1182 S Otsego Ave Gaylord, MI 49735-7456

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************writing, Don't remove the tape please, in black marker. They did NOT replace the fireplace as agreed. I attempted to speak with the owner and he pushed me off to someone else. I meet with an unidentified rep., he refused to replace or return the damaged fireplace. Now, they are demanding payment in full, which is due at completion of the install, start up and passed inspections, none of which have occurred and threaten to put a lien on a my new home. I do not want anything more than what I paid for, we have no faith in the service department or the business at this time. We just want to pay for the venting parts, return the damaged stove and refund us what we have due and be done. It will cost me more money in the long run but I will feel safer in my new home. They want to label it as cosmetic and I will never see it.Bottom line, I purchased a fireplace in new condition, not damaged. WE DON'T FEEL SAFE WITH THE *****!DO THE RIGHT THING RETURN THE ***** SO WE ALL CAN MOVE ON!

  

  Business Response

  Date: 03/11/2024

  We have an agreement to between the homeowner and us to remove the fireplace but to leave the venting and custom chase top per request of the homeowner and to reimburse him back the fireplace .  The homeowner has agreed to this settlement and will meet us at the house when we will give him the refund of the fireplace only and  at that time we will give him the refund check.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August. 2019, we had H20 Oasis put in underground sprinkling. PER Contract, its said they would have a license plumber put in a Backflow Prevention . ******************* is requiring proof that this was done. I have called H20 Oasis 3 different times. The installer was *******************. At one time the person I spoke to said that ** said " that they couldn't find a plumber to do the job so they did it themselves". But then later she recanted that story and said we use a lot of different plumbers and our records don't go back that far. PER CONTRACT states it was or would be done by a license plumber. I need proof of this for the Township. They aren't providing me with plumber's name . I have to wonder if a license plumber really was on the job after our conversation. Any way we can get them to give us the name of the plumber and proof that it was done, or that they will get a plumber here to do it on their dime since we paid for the service. Thank you for listening.***************************.

  

  Business Response

  Date: 05/18/2023

  To Whom it may concern,

  In August of 2019 we did install an irrigation system for Mr. and ***************. Since that time the two gentlemen that were in charge of that program have retired and some of their personal files have also gone. At the time we installed this system we did use multiple plumbers to install the back flow preventers depending on their availability and location. All of these plumbers were contracted through our now retired individuals. Due to this we have been unable to figure out who did the installation on this specific job. In the ***************** it is a requirement to have the back flow tested every 5 years. I have sent an email to this customer and explained to them that if they wanted to have the back flow inspected even though it is getting closer to the five year **** they could send me the bill and I would be willing to pay for it. As of this date I have received no response to my email. 

  Thank You

  H2Oasis