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Business Profile

Motels

Rogers City Motel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family and I did a self check in for the motel late at night after a long day of driving up north. ******** answered the phone and stated she has a room for us with 2 beds, knowing we had children. ******** advised us to go into the unlocked lobby and grab the hotel key for our room. We agreed on $60 for the night and we would leave the cash. We unload our car and our 2 sleeping children into the room. As we were unloading, a gentleman who seemed to be the only person staying there was watching us unload from his door into the hotel room. That was strange that he watched us but continued to unload. Upon saying hello and having a short conversation since he was in the room right next to us, he proceeds to tell us that he has been living at the hotel for 4 months and that he was in jail for 40 years for killing 3 people. While I know people can change and appreciate the fact he was upfront about his situation, it made me very uncomfortable to stay the night. So, we turned around and packed up our car and loaded back our kids. At this point, our van was the safest option for our family. We called ********, the owner to notify her we will not be staying at her hotel and not to charge us, but no answer. We left a message on her voicemail. We have tried to call her after that and no answer. Then, she charge my credit card $75 for less than an hour of staying there. She knew we had kids and knew that her resident was a killer of 3 people.

Rogers City Motel is NOT a BBB Accredited Business.

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