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Business Profile

Motels

American Inn & Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromJacqueline A

    Date: 08/24/2023

    1 star
    We stayed here for one night only. Our room was not cleaned properly, we found two pairs of disgusting socks in room, and garbage. The shower head was filthy. Worst of All I waited all day and night for them to bring me a working TV. Nope. No luck. The front desk lady was a *************** when I asked about maybe giving a discount on room since we sat without an included amenity that the room had. They didn't run the shuttle to get back to airport after I told her I needed to get there to book tickets. Worst of all their was a review on yelp we just saw that said bed bugs and a ***** in room 215 in August of 2023. Guess what month it is? Guess what room we have? Yep. 215. Ironic. Even showed pictures. We had no smoke detector or working plugs in the lamps. It was just a bad overnight stay. Never would stay here again. The shower head was never cleaned either . Disgusting. Couldn't even take a shower.

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