Reviews

Review Details

• Review fromRandal K

  Date: 09/18/2024

  1 star

  Randal K

  Date: 09/18/2024

  I recently used Qwik Parks ********************* location for airport parking during a trip, and my experience was highly disappointing. Upon returning, I found my vehicle damaged by debris from a reported severe weather event, with the window shattered and repair costs estimated at $650.While I understand that weather can be unpredictable, I was surprised and frustrated by Qwik Parks complete lack of responsibility or assistance regarding the damage. As a paying customer ($196 for parking), I expected a basic level of care and concern for my vehicle's safety. Instead, I was left to deal with the damage on my own with no offer of support or accountability from the facility.Whats more troubling is the inadequate response I received from Qwik Parks staff when I attempted to resolve this issue directly. My concerns were essentially dismissed, and though they claim to have responded via email, I received no such communication. This lack of follow-up and poor customer service has left me deeply dissatisfied.I believe Qwik Park should take responsibility for what happened on their premises and provide better customer support in situations like this. Failing to address these issues suggests negligence and a lack of regard for their customers.I hope this matter can be resolved fairly, and I will continue to seek compensation for the damages caused while my vehicle was under their watch. If Qwik Park does not address this appropriately, I will be forced to explore other avenues of action.

  Qwik Park

  Date: 09/24/2024

  Dear ****************** is a response sent to you from our Safety and Risk Manager regarding the storm. We also responded publicly to your ****** review. We value your business and pride ourselves on our excellent customer service. I have been authorized to provide you a one week free pass for your next visit. We will mail that to you this week. All the *******. ****** ******* 9/17/2024 Dear *** *******,I am the risk manager for Qwik Park and I am writing in response to your letter dated September 4, 2024, regarding damage to your vehicle while parked at Qwik Park.Attached is a notice from the ************************ confirming a severe storm in the ************* and Romulus area on August 27, 2024, with wind gusts reaching 76 mph. You were provided this information when you exited our lot and advised to contact your auto insurance company for damages.While we strive to protect vehicles in our lot, we cannot control severe weather conditions or debris from surrounding areas. We had no unsecured roofing or any other materials on our premises. There is a hotel on Middlebelt road that from the looks of it lost some roofing material, however we do not own or control neighboring buildings and cannot mitigate the risk from external debris. There was damaged property (trees, and debris from all buildings) all over the Romulus area after this wind storm passed through.When you park at a self-park lot, you are paying to use a parking spot. No bailment is created as we do not have full possession of your vehicle (keys or key fob), As indicated on your parking ticket, it states that parking charges are for the use of a parking space only. We are not liable for damage caused by Fire, Theft, Collision or otherwise to your vehicle and/or contents. We recommend using the comprehensive coverage on your auto insurance for such incidents.Your request for reimbursement is not feasible, as we cannot cover damage caused by severe weather conditions beyond our control. We believe that expecting us to pay for damages to your vehicle and your parking fee under these circumstances is unreasonable and therefore denied.If you have further questions or wish to discuss this matter, I can be reached at **************.Sincerely,****** ******, ARMSafety and Risk Manager for Qwik Park