We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Advertising

Auto Loan Options
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are filing a complaint against Auto Loan Options (Autoloanoptions.com) regarding a total mistaken payment of $4,009.46, which they have refused to return despite multiple attempts to resolve the issue.Details of the Issue:We, mistakenly made recurring payments of $572.78 each to Auto Loan Options ***** account from our company account (ending in 4803) on the following dates:12/06/2023 01/04/2024 02/06/2024 03/06/2024 04/04/2024 05/06/2024 07/03/2024 These transactions were not intended for Auto Loan Options, and the total amount of $4,009.46 was sent in error.Attempts to Resolve:We immediately contacted ********** to report the mistaken transactions and request a ******************* reached out multiple times to ************** CEO of Auto Loan Options, who initially agreed to investigate the matter.Despite his initial acknowledgment, he has since refused to respond to further communications from ***** or from us.Request for BBBs Assistance:Since Auto Loan Options is registered with the Better Business Bureau (BBB), we are requesting BBBs help in facilitating a resolution.We ask that Auto Loan Options:1.Acknowledge the mistaken payments.2.Refund the full amount of $4,009.46 to our ******************* with ********** to facilitate the return of the funds.We appreciate BBBs help in holding businesses accountable for fair and ethical practices. We hope to resolve this matter promptly with your assistance.

    Business Response

    Date: 03/31/2025

    First and foremost I'd like to be clear that our company has never done any business with ******* ********. The error that started all of this nonsense was made by ******* ********; not anyone at our company.  We are an *** 5000 company that processes millions of dollars, handles thousands of transactions with hundreds of clients. 

    Many months ago I received a call from a *** at a ***** branch in **, and that was strange because we usually only hear from Chase ******** ****************** because of the status of our account.  However the ***** *** said there was an erroneous payment made to our account and that they would send us a letter with those dates and amounts.  That letter never came; so I assumed the matter was resolved or incorrect.  

    Last week I received a nasty letter from ******* ********.  Our general manager was on vacation last week so I did not see the letter until Fri evening.  This is the FIRST time I have ever received any actual amounts and dates!

    With all that said I would like BBB to remove this complaint as it has nothing to do with our business platform.  We have an A+ rating and are in the business of helping consumers find the auto loans they need.  This complaint has nothing to do with our business, and is actually all the fault of ******* ********.

Auto Loan Options is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.