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Business Profile

Health and Wellness

Covenant Healthcare

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to make an appointment at 8:15 with ***** from Central scheduling at Covenant HealthCare and she said she couldn't look at the faxes to get my referral because she had to answer the phone. I could possibly have cancer and she had no sense of urgency to get my fax referral off the computer that's been on there since yesterday. She told me we haven't gotten to yesterday's faxes yet and we have 40 on the machine. That's not my problem. I need to schedule an appointment and this is the second day I called. My doctor faxed in the information on January 27th is January 28th and the referral people are not making calls to set up appointments.

    Business Response

    Date: 02/13/2023

    Hello ****,

     

    In response to Incident ID ********:

     

    Patient requested to be contacted by the organization.

    I spoke with *************************** via telephone on Tuesday, February 7, 2023.

     

    The event was discussed with the patient and is resolved at this time.

    Follow up has been completed with the Scheduler and the entire department.

     

    Thank you for bringing this to our attention.

     

    Sincerely,

     

    *****************************

    Admitting and Central Scheduling Manager

    Covenant HealthCare

    ************

     

     

     

    Disclaimer

    The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

    This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business.

    Customer Answer

    Date: 02/13/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

Covenant Healthcare is NOT a BBB Accredited Business.

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