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Business Profile

Not Elsewhere Classified

Spectrum

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An unexpected error has occurred NETGE-****. everytime i try to use charter i get this message.charter says they dont know how to fix.charter says its not my fault.charter puts me on hold to find out what to do,30 minutes passes by and still on hold.charter raises my rate and next march they said gos higher.this started happening since las t friday 12-23-22 thru 12-29-22 and still site is down and cant check my email.wont take my email password but can change password and allows site to work for around 24 hours the same error message pops up.i have had to change my password 10 times to get to check my email then it deletes my password.there is absolutly no one from the company that will help me

Spectrum is NOT a BBB Accredited Business.

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