Reviews

Review Details

• Review fromKevin B

  Date: 12/15/2023

  1 star
  Id been having belt issues. I called before I brought them my UTV to see how long it might be before they could get to it. They told me 2 weeks at the most. I brought it to them and also gave them a letter from Polaris, a recall for the foot pedal. I explained that I wanted to get the recall taken care of while it was in there. The girl told me know problem. They diagnosed the problem and gave me an estimate. The cost was $1,600. They told me it would be a few days for the parts and they should be able to get to it in about a week. I told them to proceed with the repairs. I reminded them about the foot pedal recall. Again, I was told no problem. THREE MONTHS LATER, I finally get a call that it is complete. Within that three months I kept calling periodically asking when it might be ready and was told every time that they were waiting on parts. Every time I would call I would also remind them about the foot pedal. One of the times, the service guy asked me to email him the Polaris recall letter which I promptly did. Every time I reminded them about the foot pedal they told me no problem. Finally the last time I called I was told their girl, who was responsible for ordering parts, had been fired because she was lying to the customers telling them the parts were on backorder. Evidently the parts had been there all along. They finally fixed my UTV about 2 weeks later. When I got the call that it was ready, I reminded them again about the foot pedal recall. Thats when they told me we are not a Polaris dealer therefore we cannot fix the foot pedal. I was furious! When I arrived at the dealership, they brought out a bill for the work which was just over $2,600.00. I refused to pay. They ended up reducing it to $1,800 which at that point I paid because I just wanted to be done with these idiots. Oh and because they stored my Ranger outside for 3 months in the hot summer sun, I had to get all new tires because they dry rotted.