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Business Profile

Plant Nursery

Flora Norton LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on August 17, 2024, with the understanding that the 3 Japanese Anemone September Charm plants would be shipped in the following year, when the weather was correct for my USDA hardiness zone. I paid $38.41 w/shipping and tax by credit card. In late May 2025, when I had not received my order, I emailed on 5/26/25 that I had not received my order and could they look into the matter, to ******************************** as this was the email address they provided for questions. Impatiently, I emailed again on 5/30/25 because I had not received a response. And for the third time, on 6/9/25 I emailed again. As of today, 6/11/25 I have not received a response or my plants. A phone number for this company is no where to be found, as I had tried to speak to a person. The only phone number I found was for a person at the same address as the company, but that number had been disconnected. I would like my plants, but if this is not possible I would like my credit card payment reimbursed. When I look on their website for these plants, it says that they are "sold out". Thank you for any help you can provide. **** ****

Flora Norton LLC is NOT a BBB Accredited Business.

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