We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

MJ Sweebe Builders LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2022 I gave ***** a $4300 deposit on a bath remodel, was given a time frame of about 8 weeks out to start the project. After approx. 12 weeks, I tried to contact ***** for an update. Only once did he get back with me saying he would check on the tub order--I never heard anything more. I called the business where he told me he would be ordering it from and was told he never ordered one. The business where I chose my tile told me he never contacted them to give them the amounts to order. Knowing this information I texted him saying I hoped we could resolve whatever was going on without going to court. He informed me that he was cancelling the job because I "threatened" him--he would deliver the tub "when it comes in" and return the remainder of my $4300 deposit. That was two weeks ago. No contact since then. I am a 75 year old senior who feels scammed and would like help bringing this to a close.I would like this resolved by 1. Having the tub invoice given to me and I will be responsible for taking delivery when it comes in (if one was ever ordered)2. He refunds the balance of the $4300 deposit (minus the cost of the tub) immediately

    Business Response

    Date: 12/27/2023

    In March 2022 ********************************* gave me a $4300 deposit for a bathroom remodel. She said she went to a local plumbing store and saw a tub she liked but wanted it to have jets. I went there to look at the tub, they said because it was a special order plan on 6 Months before delivery. I went to another plumbing supplier and ordered from them. They gave a **** week time frame but because  of the pandemic and worker shortage they could not guarantee that time frame. ****** contacted me about the schedule. I told because of the pandemic and worker shortage special orders are taking a lot longer. I told her we waited over 7 months for special order doors the year before. She said she understood. After being contacted again and I didnt have a delivery date because the tub wasnt made, she threatened to take me to court. After consideration it was in my best interest to cancel the job.

     As far as the tile not being ordered that was correct. I dont order tile until we start demo on a job because it only takes 7 days for tile to be delivered. They were not a special order. So instead of tile in my shop getting moved around and broken I dont order until demo.

     I refunded her entire $4300 deposit. So we are square.

     

     

    ***** Sweebe
    President, MJ Sweebe Builders LLC

MJ Sweebe Builders LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.