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Business Profile

Internet Services

TDS Telecom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for TDS telecom internet and was promised a 50Meg connection. Apon installation the best the tech could do was a 5Meg connection and informed me the lines would be upgrade "some day" so 10x slower but no change in pricing. I lived with it as long as i had to and switched providers the second i was able to find one who offered better speeds. After cancelling my account, it took months for TDS to send a box to return the router. Now i'm receiving emails from a collection agency about this TDS account and they are demanding over 300 dollars.

    Business Response

    Date: 01/05/2023

    Response to file# ********.

    On 8/25/21 when **************** placed an order for service, it was initially for an up-to 50MB connection, which appears to be a mistake on behalf of our Sales team. ************** later determined that only an up-to 5MB connection was available due to distance from the service equipment. DSL is a distance sensitive technology. On 7/16/22 we issued a disconnection notice. As no payment was made, service was suspended on 8/1/22 and then permanently disconnected on 8/11/22. Our records show that the return box for the modem was delivered by *** on 8/23/22. We issued a final collection notice on 10/18/22. There was a charge for un-returned equipment. If **************** has returned the equipment,then we can adjust the balance accordingly. **************** may contact ******************************** at ************** regarding any dispute of the account balance or to make payment arrangement.

    Thank you.

    Customer Answer

    Date: 01/09/2023

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [My wife called and cancelled the service it was not disconnected for lack of payment and yes the Router has been sent back many months ago, also how can this business offer something like a 50Meg line when they know it is dependent on how far the run is? That is a bait and switch, you offer X without knowing if you can even provide X]

    Regards,

    *********************

TDS Telecom is NOT a BBB Accredited Business.

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