Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Hired this company to do a survey of my property, And I explained very clearly to ************************ I was in litigation with my neighbor to the south of my home, over the property line, He explained to me it would take about 6 weeks to get this survey done. I agreed to the time limit, He said to send a check or money order to *********************************************************. On 07/28/22 I sent the money order for ******. On 09/13/22, some of the workers showed up to do the survey. I immediately explained that I was in litigation with my neighbor, They replied, we know, we did the survey for her. I immediately told them this is a conflict of interest, they could have told me that over the phone when I scheduled the service, and I would have declined their service. one of the workers said I understand, let me call the boss. he got back in the work truck and talked on the phone for a couple minutes, got back out and said you have to call the boss. they pulled off. I immediately called, I was told by *********************, this was not a conflict of interest, and he would not return my ******. I explained to him I'm in court and I can not have the same company do the survey, he still refuse to return my money. Our contract does not say anything about no refunds, nor did he ever verbally say anything about any cancellations or refunds when I signed the contract. Nor was any work preformed by his company. My biggest issue is he knows there is no way he can do 2 surveys for the same court. I spent 10% of my annual income on this survey, I can not afford to get another company to preform it for me until my ****** is returned. If only he would have told me once he knew my address that he was the company involved with my court case for the plaintiff, I would have been able to decline his service.

  

  Business Response

  Date: 09/29/2022

  The customer is involved in a dispute with his neighbor and we routinely do multiple surveys to solve the dispute for both fighting neighbors 

  we installed a nail in the drive and irons in the back and ***** removed them not understanding that removing a surveyors marks is a 

  misdemeanor offense and he could be charge for removing our marks then saying we do the job .... He asked that we leave the site after

  removing our markers.