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Business Profile

Asset Recovery

RobbinHood Avengers Reclaimers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asset Recovery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Robinhood stole ******* it was supposed to be stock dissolved sent to me. No one has contacted me and I was told that I was hacked into my account

    Customer Answer

    Date: 05/07/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    I do not see an offer to refund my money that was stolen from Robinhood. I am also being charged a process fee on a statement from Robinhood for the funds being stole from their databanks. 


    Regards,
    *********************************

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday, Feb 2, 2023, at 4:30 am someone hacked and gained access to my Robinhood account.I was awaken to the ringing of my cell phone to learn from an automated call service alerting me to someone attempting to log into my Robinhood account.Then I got a text baring the same message, and instructing me to log into the app and delete the device, and change my password.Also, I was to provide a sign in code based from the numbers sent.I tried collecting the numbers and entering the numbers to deny the suspicious login attempt access. However, the code kept expiring and the system kept redialing automated request to run through the same process.After failed sign in authentications, I logged into the app to boot out the suspicious device, and i was too slow to change the password. The culprit got tired of being booted out of the account, and managed to change the password on me.When I realized that I was booted out, I managed to email the ****** Hood site, and I received the following reply: Hello,Thanks for contacting our support team we're working to get back to you soon. Sometimes it takes a little longer to gather the necessary information, and we'll respond as soon as we can.In the meantime, here are a few articles from our *********** that you might find useful:How to deposit money into your Robinhood account How to link your bank account Referrals Program FAQs?Answered Depending on your issue, you may find your answer in another article within our ***********. If you've already looked through these support articles and didn't find the answer to your question, please look out for a response from us via email.There are also two additional things you can do from here at any point:To add more details to your case, please reply to this email.If you no longer need a response from us, go ahead and click here to close your case.Sincerely,The Robinhood Team Case Number: ******** ref:_00D2E1FVxT._5002E23EZUH:ref Despite getting this email reply, I continued to try to reach the *************** but that was to no avail. Any numbers associated with this company through on-line searches always circle back to having to log in through the app or webpage to seek connection to customer service.I even asked a coworker of mine to reach out to a rep by chatting to explain my case. He was kind enough to do so, and we both learned from the rep that he sees my case and that someone with get back to me. False hope really was not relieving as I still haven't heard anything from the company.*Thus far, I lost access to the Robbing Hood account *The stocks - approximately $4200 worth- have been sold off *My Checking and Savings depleted to - $1300. An open investigation with my bank to restore money depleted from my personal account is underway *No one from the ****** ********** has contacted me to make good on this violation

RobbinHood Avengers Reclaimers LLC is NOT a BBB Accredited Business.

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