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Business Profile

Novelties

OML Patches

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Novelties.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My address at the time of ordering (2/19/23) until moving to Texas (5/1/23) was: **** ****** ** ********** ** *****

    On 2/19/23, I placed my order with OMLPatches but never received it. A month later, I called the number on the website multiple times, left a voicemail, and emailed the address from my PayPal order confirmation. No response. Two weeks after that, I contacted OML via their Facebook page. Finally, a reply; *** ***** told me he would investigate. I never heard back. Four days later, I followed up, and he said my order was in the warehouse and would ship it again on Monday. I messaged him again four more days after that and asked for the tracking number. The next day he emailed me the tracking number and told me it was en route. The tracking number is **********************. When writing this, according to USPS.com, it is still in pre-shipment, the label has been created, and USPS is awaiting the item. Two months in total had passed, and I contacted him once more on 4/20/21. I never heard back, so I requested a refund via PayPal a few days later. PayPal promptly refunded me. Other reviews online state similar circumstances, months with no patches, no communication from OML, and no refund. I have now reported him to the BBB, State Attorney General’s Office, FBI (since it was online), and USPS (since he used a tracking number to try and scam me). Be sure to do the same if this happens to you too. I recommend not doing business with OML Patches.

    I have lots of evidence, emails, receipts, screen shots etc.

OML Patches is NOT a BBB Accredited Business.

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