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Business Profile

Bank

ChoiceOne Bank
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ChoiceOne Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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ChoiceOne Bank has 18 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account with choice One after 8 years of having an account with these people at their bank they abruptly closed my My account after I asked to make change multiple times they explained to me that my account was not a business account and closed my account without any warning simply because they did not like me and making change

      Business Response

      Date: 11/27/2024

      After verifying information with our customer, it was determined that our compliance responsibilities do not allow us to meet their banking needs.  We notified our customer of a future account closing date to allow the identification of a new financial institution.

    • Initial Complaint

      Date:12/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My debit card was compromised on September 30th and October 2. I contacted bank and they issued a refund for the fraudulent charges. The fraud continued every time I activated a new debit card. This happened a total of 3 times. I was told I could not have another card until they investigated it. This is a Very Small Business account. So in order to continue my business, I had to open an account elsewhere.On November 6th, the bank reversed two transactions totaling over $1,600. To make the story short, they claim the transactions were legitimate. They are not!!!! Im told today, they have done all they can and I cannot get my money back. The allowed time has passed.I have called the bank and merchant over 20 times combined without answers. They are making me feel like the criminal. I just want my money back.

      Business Response

      Date: 10/16/2024

      ChoiceOne has exhausted all avenues to receive back any funds related to the business debit card purchases with the vendors in question. The complaint and ChoiceOnes response have also been reviewed by regulatory authorities.  Any further disputes will need to be addressed directly with the vendor(s).

    • Initial Complaint

      Date:07/17/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from the fraud department regarding my debit card on June 26. There was fraud involved and they quickly cancelled the card. I left a message with customer service to get a new card issued to me that same day. I have never received a replacement debit card. It has been 3 weeks since I got the call from the fraud department. This is not the first time choice one bank has done something like this to me.

      Business Response

      Date: 08/05/2022

      We responded to our customer's concerns during our telephone call August 4, 2022. They are free to share the results with you.

       

      Sincerely,

      ***********************

      Customer Answer

      Date: 08/05/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    ChoiceOne Bank is BBB Accredited.

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