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Business Profile

Health Care

Silver Pine Medical Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Silver Pine Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Silver Pine Medical Group has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dr. ******** *****, DO has VERY POOR patient check in procedures: At my appointment in January 2025, I was asked to read through a several page digital-electronic version of Dr. ******* "Physicians Patient Agreement" and digitally sign it in agreement. However, when I asked for a copy of the agreement for my file, the staff refused to provide a copy of the agreement. I asked to speak to Dr. ***** and was refused, I left 4-messages requesting Dr. ***** to call me regarding this matter. To date Dr. ***** has not called me. I have a Legal right to a copy of any document I am asked to sign.

      Business Response

      Date: 03/06/2025

      I contacted the costumer/patient on 3/5/2025, acknowledged his complaint and apologized for the misunderstanding and inconvenience. I assured him that our policy is to provide all documentation applicable to him upon request and that I would be ensuring a thorough internal investigation into our procedures and reeducation of our staff to ensure this does not occur again. The costumer/patient indicated that I was welcome to contact him again once the reeducation was complete and he would consider returning to the practice, in the meantime he was able to seek care elsewhere. I thanked him for bringing this to our attention and for the feedback so that we can continue to improve. 

      Customer Answer

      Date: 03/07/2025

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      No specific action was indicated on how I would receive copies of signed documentation, or when this issue would be resolved, no compensation was offered for my 2+ hours of wasted (and still not being able to see Dr. ***** at the appointed time), and why Dr. ***** did not return my calls (after leaving 4-messages).

      Regards,

      ******* *******

    Silver Pine Medical Group is NOT a BBB Accredited Business.

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