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Business Profile

Home Renovation

C.Y. General Home Remodeling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original contract signed 8/5/24 with down payment $17520. Second payment of $8760. Third payment of $8760 ($1837.65 paid directly to homedepot for windows); $3137.30 final payment. Contractor ***** ***** is in violation of original contract on multiple accounts. He agreed to complete the project within 8 weeks, and it is now 5 months later from date of signed contract and the project is not even 25% complete.1)Warranty. The Contractor warrants that, following completion, the Work will be free from material defects. If, within one year of the date of completion, any aspect of the Work is found to fail to meet the expectations set out in this document, the Contractor shall promptly correct the defect after receiving notice from the Client, unless the Client has previously accepted the defect in writing. However, contractor received noticed 12/16/24 that the roof he installed was leaking and he has failed to remedy the leak. He was notified that the siding was not installed properly and he has failed to correct the installation.2)The Contractor did not comply with the original terms of the Agreement which specified that the Contractor would not abandon the Work for more than 10 days within a 30 day period and therefore is in breach of the Agreement.Client is asking for termination of agreement signed with no additional money exchanged.

C.Y. General Home Remodeling is NOT a BBB Accredited Business.

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