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Business Profile

Ophthalmologist

Henry Ford Optimeyes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 14, 2024 I ordered a pair of eyeglasses for myself at Henry Ford OptimEyes in *************************. I was told it would take 7-10 working days to get my new glasses.My order number is: ******* Today is April 30, 2024. Its now been 76 days and I still do not have my new glasses.I have reached out to Henry Ford OptimEyes on numerous occasions. I never seem able to get anyone to provide accurate timing or a valid explanation as to why this is taking so long. They keep saying that my glasses will be made but it never happens. Seeking help in getting my glasses made ASAP.

    Business Response

    Date: 05/09/2024

    I called and spoke with someone at BBB but wanted to also put that conversation on record here.

    This was sent to the incorrect business.  This customer is not in our patient database.  The customer stated that she went to ********************** in *****************   We are not a Henry Ford Optimeyes and have not been since 2008.  Our company is ******************** Optometrist and Associates.  We were previously a Henry Ford Optimeyes.  Currently the only Henry Ford Optimeyes in **************** is located at:

    Address: ************************************************************************
    Phone: **************


    I believe this is where this client went.

    Business Response

    Date: 05/16/2024

    This looks like the same complaint we already responded to.  I've attached that response below:

     

    I called and spoke with someone at BBB but wanted to also put that conversation on record here.
    This was sent to the incorrect business.  This customer is not in our patient database.  The customer stated that she went to ********************** in *****************   We are not a Henry Ford Optimeyes and have not been since 2008.  Our company is ******************** Optometrist and Associates.  We were previously a Henry Ford Optimeyes.  Currently the only Henry Ford Optimeyes in **************** is located at:

    Address: ************************************************************************
    Phone: **************


    I believe this is where this client went.

    Business Response

    Date: 05/17/2024

    Good Morning **********************,

     

    **************** has filed a valid complaint against HFO. We would like to provide some context regarding the current situation at Henry Ford OptimEyes. As of early February, we opened a new manufacturing lab and simultaneously implemented a new ************** System. However, this has had a negative impact on our manufacturing turnaround times. We are actively working to resolve any issues with our system and are committed to addressing these challenges as quickly as possible.

    To compensate for ****************** inconvenience, we have refunded all of her patient out of pocket expenses on her glasses billed to her insurance carrier - $50 on 4/14/24 and $414.60 on 5/10/24. This pair is actually a total, new frame and lenses remake for patients satisfaction on an original pair ordered in January. We have learned the glasses shipped from our lab to our HFO **************** office on May 14th. The patient has been notified that they are there to be dispensed, but they have not been picked up to date.

    Thank you for the opportunity to respond on behalf of our company.

     

    *********************
    He/Him
    Director of Operations-SVCs

    **************************************************************************************
    Office: ************
    Mobile: ************
    ****************************

    Customer Answer

    Date: 05/22/2024

     

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. Their statement that the glasses were not picked up is inaccurate- I have picked them up.
    I consider this complaint resolved.

    Regards,

    ***********************

Henry Ford Optimeyes is NOT a BBB Accredited Business.

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