Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get paid bi - weekly. I did ***** hours from 7/3/22 - 7/16/22. I was supposed to get paid for those hours on July 21, 2022. They only paid me some of it on that date because the hours were not submitted accurately, so they paid me the remaining balance on July 27, 2022. Then I did 33 hours from 7/17/22 - 7/30/22. I was supposed to be paid for those hours on August 4, 2022. They again only paid me some of the hours I worked due to a worker at another company submitting my bosses admittance date at the emergency room for the wrong time. They paid me the remaining amount on August 11, 2022. Then I was due to be paid yesterday, 8/18/22 for the 30 hours I worked from 7/31/22 - 8/13/22. I got a call today, 8/19/22, stating that there was an issue between GT Independence and the other company with submitting our hours, so we are not getting paid on time again. We have to wait until next week. This is affecting my bills tremendously because both companies are messing up on my pay every check, so I am either getting half and waiting for the other half or like this paycheck, I am waiting for all of it now. Something needs to be done about the lack of care and attention to paperwork for myself and co - workers to get paid on time and in full. That is three paychecks in a row that have been messed up and I am about to loose my car, power and other important stuff because I can't pay without my paychecks.

  Business Response

  Date: 08/30/2022

  Good Afternoon~ Thank you for bringing your concerns to our attention. Our records indicate that all allowed time submissions have been paid. As a payroll provider, GT Independence can only process time submissions for those hours that have been authorized by the employer's insurance. We sincerely apologize for the delay in resolving these issues and lack of communication. We have assigned your account to an Operations Manager to ensure timely processing and communication of any issues that *** arise. We appreciate your feedback, and we intend to make your experience with GT better.