We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometrist

Eye Care West, PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They had ordered me new lenses to replace mine that were scratched. I went in today (11/22/22) to have the new lenses put in and the girl broke my frames trying to put the new lenses in. They told me that they were trying to find a pair of frames that my lenses would fit into. They offered me 2 different options and neither of them were similar to my frames. I told her that I didnt like them, I wanted plain black ones like I had. She told me that this was all they had and I would need to use one of them because there was nothing else. I chose the better of the 2 choices and asked her what they were going to do to get me new frames. She said they just replaced them. I said no, I want a pair like I had. She I for ** me that they dont make them anymore. I said cant you get something similar? She stated they just did and she wasnt sure what I wanted them to do because they had done all they could. I told her I wanted them to make it right because I didnt want to be stuck with a random pair of frames that I dont even like when its their fault they broke my frames. She said that it wasnt their fault because my frames were old but I told them they had just told me that I bought them in 2020 so they were only 2 years old. I was so upset that I started crying and didnt wanna stand there arguing with them so I just walked away and out the door. I did not yell at them or make a scene in any way but I was crying and obviously upset and slammed the door open when I left. They followed me to the parking lot and yelled that I should never come back and I would never be seen as a patient there again. I have been a patient there for 27 years and never had an issue with them treating me this way before and not making something right. I should not have to wear a random pair of frames that I dont even like just because they broke mine and then to tell me I cant be seen there.I feel like that was so they wouldnt have to make it right.

Eye Care West, PC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.