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Business Profile

Window Installation

Wallside Inc. serving Toledo, OH and Surrounding Areas
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early May 2023 I contacted Wallside bc 1 bedroom window wouldn't stay up & other bedroom window had lost its seal. May 24 the worker came out, measured both windows & said they would be repaired in 2 weeks. He also walked all over sheets & covers of both bed/futons with his shoes on! Didn't hear back from Wallside so after 3-4 I weeks called them. They said the previous worker could not reschedule-- they were very busy. They said a new worker would come out & complete the job on July 21st. When he arrived, the new worker said all the previous worker's measurements were wrong, but he had materials in his truck to repair the window that wouldn't stay open. The other window (had a broken seal) had to be rescheduled yet again!!! On 9/1, he was supposed to finish the job but could ONLY come during the exact time when I told them I had a Dr's ************ Had to reschedule another time! Was then scheduled to have a worker finish the job 9/7, but they never showed up. After calling Wallside, they then offered to reschedule, but not until 9/29. I insisted on talking w Supervisor. ******* (a supervisor) called back on 9/12). She promised she would follow up & job would be done by 9/15. On 9/13 worker **** called saying he would complete the job the following day (9/14). On 9/14 he did not arrive, but called after 6 pm to say he was running late, but he would come out next day. He then called the next day from my driveway saying he couldn't finish the job, because the replacement window had been removed from the truck when he returned it to warehouse the night before. This has gone on long enough, and at this point their warranty seems like a scam. I need BBB to contact Wallside w my complaint so that they finally complete the job that they promised!!!

    Business Response

    Date: 10/03/2023

    We are very sorry for the multiple delays in getting you serviced.  Our sevice team will contact you within the next 24 hours to get this scheduled and taken care of for you.  If you have any concerns, please contact Wallside ********** ********************** at ************


    Thank you!

Wallside Inc. serving Toledo, OH and Surrounding Areas is BBB Accredited.

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