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Business Profile

Toys

Flareffect

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 light up orbs on Nov 29 as Christmas gifts. I did not receive them until after Jan 8th. I had emailed multiple times and they stated it was on the way. I even tried to “stop” the order since I had to buy other gifts in place of these since they did not arrive in time. When they did arrive they were not as described,cheaply made, and did not operate as advertised. I sent pictures and explained I wanted to return. I recently received and email that they would reimburse me $10 for the 48+ I spent on the items. I am reporting them for the extremely poor service, product, and return reimbursement. I just want to be sure no one gets robbed from this company.

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