Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 2023 I contracted for insurance claim work of upwards of $100,000 for roofing, siding and porch tear off and new install. Forward to December 2024 and I am still dealing with unresolved issues with my porch install there are water leaks, window and door issues and electrical issues. Also I am worried about roof issues from when he did the roof a few months ago, used caulk to seal leaks instead of properly flashing around the edges. Business is also unwilling to send me copies of my contract and receipts. I was told by owner that I should just figure out how much I have paid and how much I still owe myself. He said I should be able to see copies of the checks I have given him. He is unwilling to provide me his business license number and business insurance information. He is also unwilling to come out and look at the issues himself.
Business Response
Date: 02/07/2025
On January 13, 2025, the business owner and installer met with the consumer's son to inspect the sunroom. Business has ordered new windows for the sunroom. It was agreed at the meeting once the windows come in, they will be installed, and the electrical issue will be addressed and any other miscellaneous items on the sunroom will be finished. After the job is completed, the business owner and the consumer's son will meet with the building inspector to perform a final inspection.Initial Complaint
Date:03/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* installed on 3/9/2022 for a total of $17,460. 8/25/2023 contacted the company regarding my skylight leaking following a storm. 9/01/2023 returned to business because no one had contacted me yet 9/04/2023 a roofer came and caulked the skylight. While working on the roof, he had pulled back some shingles and reported that there were a lot of ***** nails already. 9/14/2023 called office to request verification if this was an issue 10/30/2023 went to office complaining NO ONE has, as of yet, contacted me 2/12/2024 T-J Roofing replaced the skylight with a new one. At that time, they provided a verbal second opinion regarding the condition of the roof and took pictures. They felt the rust and improper placement of nails were an issue and should be looked at further.2/13/2024 went to office to complain no one has contacted me and to inform them that I had received a second opinion that was not favorable. BBB was going to be my next step if contact was not made 3/20/2024 filed with BBBCustomer Answer
Date: 03/20/2024
Attached are copies of the original contract along with the warranty.
*************************
************
Business Response
Date: 04/22/2024
The issue has been addressed and resolved with the customer.Customer Answer
Date: 04/22/2024
Complaint: 21459516
I am rejecting this response because:
- there has been no accountability for ***** nails- someone needs to check out possible damage (wetness) to insulation
- kitchen ceiling has water damage spots and needs to be addressed
Sincerely,
*************************Initial Complaint
Date:10/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 25th of this year I transferred an insurance check amount of $13,165.10, per his request, into **** *****'s account for Affordable Construction Company.
His contract reads that he was reshingling my roof; both the house and the garage, the siding for the house, and to replace the front bow picture window in the living room. All that has been completed is the roofing on the house.
The roofers broke the light by the back door when shoving shingles off of the roof. They didn't have the decency to tell me.
I want the rest of my money back. I figure $4,800 for the roof is more than substantial as he used a discontinued color and used day laborers to do the job.
They scraped holes in the wood on my roof. I truly doubt they replaced all the wood. In the complaint that I just filed I said I want them to finish the job. I have changed my mind I don't want that man or his "workers" on my property. I just want my money back. I need to hire a reputable construction company to complete the work. I believe affordable construction company is run more like a savings and loan;savings for him and loaned to everybody else.Customer Answer
Date: 10/18/2023
[BBB Transcription via duplicate]
Transaction a ********* was August 25th 2023. I want a refund. I find that he was allotted $8,000 to do the roof on my house; which is all he has done. I would like a refund of the rest of the money of $5,365.10 as well as any money that he had included regarding labor on the garage roof. He is not going to finish any work because I fired him.
Business Response
Date: 12/15/2023
Good morning. The amount that missus ********** gave down was 13,165.10. That was the first payment that the insurance company released. I have had many many hours working on this with the insurance company. I will be happy to give Mrs. *********. The money back from her deposit less with the insurance company paid to have the roof done on the house. The insurance company paid. $9,489.15. The balance of $3,675.95. Can be returned to the homeowner. I am not charging anything extra for the extra time. That we had fun this working on it. Just what it paid out for the roof that we did on the home.Customer Answer
Date: 01/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* **********Customer Answer
Date: 01/08/2024
[BBB Transcription via Duplicate **mplaint]
When **************** shoved shingles off the side of my home, during tear off, they broke my light fixture at the back door. It is hanging by wires. This fixture survived the ***2 Tornado on June 15, 2023. I am going to need to hire an electrician to have this fixed. I feel that Affordable Construction ** is liable for property damage. I have pictures of the intact fixture after the tornado. It is in one piece.
Customer Answer
Date: 01/12/2024
I obtain legal counsel on December 6th I received a copy letter from my attorney that he sent to *************. He was to return money to me within 7 Days of that letter or he would be in violation under **** Consumer sales practice acts and would have to pay triple the amount owed to me I'm not going to accept that pittance of $3,675.95 As I stated I have obtained legal counsel through UAW-FAC- ******************** legal service plan. The Better Business Bureau is not legal counsel I am not going to accept that pittance offer if the check comes I will send it back I will not cash it I have not accepted the offer until i sign the check. Enclosed is the letter dated December 6th he had until December 13th to return the money now he's in violation of CSPA. That offer was sent when a week ago
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.