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Business Profile

Ecommerce

DBzon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DBzon promises to have a product that eliminates gnats. I purchased this particular product in October of 2022. I purchased several of them in fact, for the maximum coverage of our house! The amount totaling $188.95. Upon receiving this product and immediately utilizing them, we waited to experience the results, however within the 48 hrs that they promise you will experience results, we could see no difference! I requested a refund for the full amount of $188.95. I was informed through my credit company that DBzon, denied the refund and submitted documents stating this was a legitimate charge! I am fighting to get my money back in the amount of $188.95 for this bogus product with false claims and false results!!! Please, other consumers, be aware!

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company gladly took the payment for their ultrasonic squirrel repellents, but has failed to deliver the product. My son purchased the product for me, and addresses were different for billing and delivery. Ive gotten email after email from them asking me to confirm my address. I have verified the information, but still have not received the product. One email said I could not request the product again if I dont receive it. I have verified the delivery address, but they still continue to request it. Is the business even legitimate?

    Business Response

    Date: 03/03/2023

    Dear *****, 

    Thank you so much for reaching out to us through the Better Business Bureau, this is ******* from DBzon and I will be helping you today. 

    We are so sorry for the inconvenience you have experienced and that the product was not received, we also buy online, and we can imagine how you might feel about it. Kindly be advised that, as per our records, your order for Ultrasonic Mice Repellers was shipped and delivered on October 15th, **** ********************** would you please advise if you have received it meantime? In case it is still not there, please kindly contact us directly at *********************************** we can promise a fast and satisfying solution to this issue. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.

    Looking forward to hearing from you. 

    DBzon support 

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    put a order in to this company they credited 74,96 never received a response or order

    Business Response

    Date: 03/03/2023

    Dear valued customer, 

    Thank you so much for reaching out to us through the Better Business Bureau, this is ******* from DBzon and I will be helping you today. 

    I am so sorry to hear that you haven't received your order, we also do a lot of shopping online and we understand how you might feel about it. Unfortunately, we are sad to say that we were not able to find your order  details in our system based on the data shared, hence we can't provide more information on what went wrong, but we will do our best to make it right for you. Please kindly contact our team directly at *********************************** and please share your order ID with us, we can promise a fast and satisfactory solution. Customer satisfaction is the most important to us and we hope to achieve that in your case too. 

    Looking forward to hearing from you. 

    DBzon support 

    Customer Answer

    Date: 03/03/2023

     
    Complaint: 18017189

    I am rejecting this response because: you sold my  item twice after several calls and you kept my money has been turned over to credit card see we consumers do have rightsi
    ***************************

    Business Response

    Date: 03/09/2023

    Dear valued customer, 

    Thank you so much for your response, we appreciate it very much and we are so sorry to hear that you feel this way. Please rest assured that our company would never knowingly make such an error, we are truly committed to making each customer happy and we hope we can do the same for you. Sadly, we couldn't find your order in our system, without knowing your order, we can't check what went wrong and make it right. Please kindly share your order ID with us and our team will look into it right away. Our company doesn't re-sell items hence we will also kindly ask you to please check the name of the company related to the transaction in question to make sure you have the right seller. 

    Please keep us posted on this matter and we will work with you until the problem is solved.

    Sincerely, 

    DBzon Team 

DBzon is NOT a BBB Accredited Business.

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