We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insulation Contractors

USA Insulation of Northern Michigan
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The initial install occurred on November 15th, 2023.The total paid by me was $7,469.00.Reference # ********** Invoice # INV-9695. Dated 11/16/23.The company's main and repeated claim is that every house they insulate benefits by a significant increase in warmth and savings with less need of running the furnace. This has in no way been my experience. Actually the opposite occurred when the diagnostic report, done by ****** on February 26th, revealed further heat loss caused by inept work in my home's two attic spaces.I want to stress that this inspection would not have happened without my insistence of a problem. It's boggling to me that every job this company supposedly performs isn't inspected as a final step in proving what is actually being delivered to the client for their money. And I was told that the technology used for the diagnostic inspection isn't fully reliable. So how can a customer hold them fully accountable? Convenient. I was reluctant, after losing my former good faith in their service, to have their employees on my property again but needed mistakes fixed. A team of three people arrived on Monday March 4th to work in the attic spaces. 2 were trainees .The team leader's first question of me was basically "what do I do?" He said he had about 45 minutes of work to do and I suggested he check with his boss's estimate of half a day's work...all in all not inspiring confidence. I was shown pictures from the attic on his phone before he left, although I couldn't really tell what I was looking at.No further inspection was offered by the company and I'd prefer not to have to deal with them again. I did request a refund without naming an amount. I've kept my complaints between me and the company til now. But, after being offered a refund of only $250.00 (compared to the thousands I paid for such poor results) I believe I have reasonable and ethical grounds on which to ask for your help. For me and also all future customers. Thankyou

    Business Response

    Date: 03/14/2024

    We strive to make sure all our customers happy with the installed product.  We work closely with our customers on any issues they feel they are having and have reached out to ***** multiple times in an attempt to help fix any issues.   We stand behind our product and installs with a lifetime warranty.   Please call our office so we can help work together to solve your issue.

    Customer Answer

    Date: 03/19/2024

    In regards to the lack of quality and competent customer service shown in this diagnostic report, the refund of only $250.00 is hardly adequate. 

    The lack of  regard from the company for their customers is undeniable. 

    They even refer to me by a mistaken name at this point in their recent response. 

     

    Customer Answer

    Date: 03/19/2024

     
    Complaint: 21405198

    I am rejecting this response because it completely ignores  accountability for promises made and not kept all the while collecting and retaining money not earned. 

    I can't put it more simply. This is sufficient and further explaining is redundant .

    But asking  people who only value profit to act honorably is seemingly an alien concept.

    I'd hoped that the BBB held businesses to a high standard. 

    Sincerely,

    *******************

    Customer Answer

    Date: 03/20/2024

    The insulation has not proven to lower my energy costs.This is evident by my energy bills. The company's claim to the contrary is misleading. 

    Business Response

    Date: 03/20/2024

    ***, we promise a lifetime warranty and we have been trying to come out and make sure your project is finished and up to our standards. Again, we want all customers to be satisfied and happy and you are no exception. Please give us a call so we can get this taken care of for you. 

     

    Thank you!

    Customer Answer

    Date: 03/21/2024

     
    Complaint: 21405198

    I am rejecting this response because:
    Communication has reached a stalemate and is not proving helpful except to keep us going in circles. I don't believe any further dealings with this business would serve a useful purpose.

    So, rather than more lip service, I request a significant refund rather than the token amount of $250.

    Apart from this, I don't need to hear anything more from the business. 

    Can a third party help with this or not?
    Sincerely,

    *******************

USA Insulation of Northern Michigan is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.