Complaints

This profile includes complaints for McCardel Culligan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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McCardel Culligan has 4 locations, listed below.

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  McCardel Culligan

  40 Hughes Dr Traverse City, MI 49696-8263

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  McCardel Culligan

  1419 Standish Ave Petoskey, MI 49770-3001

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  McCardel Culligan

  14130 Northland Dr Big Rapids, MI 49307-2308

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  McCardel Culligan

  1795 W US Highway 10 31 Scottville, MI 49454-9280

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been customers of Culligan for 15 + years. We chose to rent a water softener for the assurance of service & the transfer of responsibility if anything needed to be repaired. Our current home was built 4 years ago, and all of our appliances were brand new. Within the last 6 months, our washing machine, dishwasher, and now our water heater have needed to be replaced. The plumber installing our new dishwasher showed me the damage from hard water and that being the reason our dishwasher needed to be replaced. I called Culligan in Petoskey 11/2022 for a service call. The repairman man was here less than 5 minutes and told me the unit was fine, just a little piece of debris. Then our water heater went out. Called Culligan again. This time, the new repairman (old one no longer there which they acknowledged he had been a problem) came out 4/2023 and showed me the inside parts (I have **************** of). They were all rusted through. He said that all should have been replaced back in November. I called and dealt with the manager in Petoskey. He was a jerk, tried to be intimidating. The only thing he did was credit me for the past 6 months of the rental for the water softener. You know.the one that hadnt worked for the last 6 months that I shouldnt of had to pay for anyways. So, I tracked down ****, the General Manager in TC. He assured me he would now take good care of us and would figure this all out. Sent someone to test our water. That was over 3 weeks ago. Promised a call back in a week. He is not a answering any of my calls and they are screening his calls and not sending me through. I have always been respectful and have allowed them to correct things on their end. They have failed to do that so now I am filing a complaint. Thank you, ****

  Business Response

  Date: 05/17/2023

  Thank you, *******************, for taking the time to reach out with this feedback. First, I do want to apologize for not returning your call in a more timely manner. Please know I was not avoiding speaking with you. Like most industries right now, we are short-staffed. However, we are committed to providing all customers with quality water and customer service regardless of whether they purchase or rent our equipment. I can understand your frustration when appliances stop working,as weve all been there. At Culligan, we do stand behind our products. I spoke to members of the Water ******************** an independent water group, about your claims and sent your well water sample to Culligan International for a water analysis at our certified laboratory. Once the results were back, I discussed the results with our problem water expert at Culligan International and we found nothing indicating the water was an issue. Additionally, you have been a valued customer of ours since 2012. Your most recent water softener was installed in 2018 and up until November, we show no request for service calls on your equipment. I do not believe there is anything more that we can do to reach your satisfaction and feel it best if we go our separate ways. We will need to schedule a time to pick up our equipment and someone from my team will reach out to schedule that appointment. We do wish you all the best.