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Business Profile

Financial Services

Flagstar Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Important information

  • Customer Complaint:
    The complaints shown in this report reflect all complaints processed with the HQ location.

Complaints

This profile includes complaints for Flagstar Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Flagstar Bank has 100 locations, listed below.

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    Customer Complaints Summary

    • 441 total complaints in the last 3 years.
    • 134 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to open a account, in person at a local branch, i had talked with a representative behind a desk, inquiring to open up the account, i was told what kind of account i would like to open up, they asked for my information such as 2 forms of Id such as drivers and if you have other bank information. Then they proceeded to run my information through the chex system, the representative speaks to a supervisor and finds out that information in the system is showing a bank that i currently have a account with had reported me in the past over a old account that had closed in 2018 in which i owed money after closing that account. I had paid it off only in 2020 what ever i owed, the problem is i paid it off. i owe nothing and my information is still reported to the system. I had contacted multiple times to the chex system company, they were unable to remove it from the system unless the bank you owed money too removes it. I then contacted the bank that reported me to remove me from the reporting credit system because only they are able to. but no one was able to assist me, they gave me the run around to talk to chex, i did, they said the bank who reported you has to remove you. back and fourth talking. then this bank that i'm trying to open the account with, deny me because of that reason, so i call and go back the next day to try again, they tell me that time, that i didn't need my second form of Id, which they wanted in the first place and it had to be active. which it wasn't still the second time i went. Neither other bank was able to remove me or chex system from their system. so i was denied to open account 2 times. I contacted their higher *** and said its their policy, as long as i'm in the system they deny me, I **** know whats so special about this bank then all the other banks i been to, to open an account with. I ran my info through the same system with other banks, they were able to approve me to open an account since i din;t owe money and was reported to the system that was paid in full already. it was corrected, thus no other reason to hold me back and not approve me.

      Business Response

      Date: 02/24/2023

      Please see the attached response. Thank you

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flagstar Bank purchased my loan from my previous loan vender in May 2022. It was set to continue on bi-weekly auto draft through the transfer. One payment came out and I got a letter in the mail saying the account the payment was trying to pull from was closed. It has not been closed. I called and spoke to a manager who told me she has never seen this before and that it was their mistake. I made the additional payments to be able to set up bi-weekly auto draft again because you have to be paid a month ahead. Again this happened and each time I call no one can resolve my issue. I continually get told that I have to be paid a month ahead to set up bi-weekly. To say I understand that is an understatement. I am now on the phone waiting for the manager to look into things. The customer portal is horrible. You will not see on your dashboard what you still owe for a month. It will only show fully paid when the month has been paid completely.

    Flagstar Bank is NOT a BBB Accredited Business.

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