Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an interlock installed on my vehicle by nationwide interlock. This company has gone above and beyond to be predators to myself and others. They find every excuse they can to charge made up fees meaning it's set up for you to be charged. I delt with the first couple charges only being a customer for 2 months. I am set to have ******************** calibrated every 60 days. The day prior to calibration my kidney started to shut down and I was rushed to the hospital. They make appointments *** several months in advance which may not work in someone's schedule ( a fee generator if you need to reschedule). I called the morning of calibration to explain I was in hospital and could not make appointment and needed to reschedule. The office staff couldn't have been more raunchy or classless in how they conduct themselves. They explained I had to pay $50 to come in few days later. I PD it and was calibrated once returning home from hospital. 2 days later after calibration the device starts doing a lock out countdown then which you would have to have vehicle towed. They had me take it in to recalibrate missing more time from work. Another $75 fee. the tech explained these temperatures have been causing device issues. So it was settled. Then on my way home I get additional bill for $75 saying I didn't blow fast enough. Again dealing with classless office staff. My paperwork states that approved removal is $75 so I got approval from secretary of state to switch to another company. Then they tell me it's $250 fee because they aren't approving it and they decide who's approved. I had the device removed and immediately had new device installed by new company who wanted to extend a thank you to nationwide for sending so much business their way extremely thrilled with my choice. Nationwide extorted money from me and I want the $350 fees back as they are fees of opinion weather or not you owe based on staff mood. This is hands down the most predatory company I've ever encountered..

  

  Business Response

  Date: 01/20/2025

  Hi Mr. ***** ***,
  
  Thank you for taking the time to write your review. I appreciate your feedback and I understand that you have some concerns regarding the additional fees that were charged to your account.
  
  After looking into your account, I found that these fees were indeed applied due to certain actions on your part. For instance, there was a missed appointment, and according to our policy, a fee is attached to compensate the service center for blocking off their time for your original appointment. It is important for us to ensure that the service center does not miss out on revenue due to a client missing an appointment.
  
  I also want to clarify that Nationwide does not have the authority to decide whether you get your license or not. This decision lies with the state. However, like all other interlock companies, we do charge a fee for switching companies, and you were subject to this fee.
  
  Based on these factors, I regret to inform you that I will have to deny your request for a refund of the removal fee. It is important to note that you were aware of all the fees that you are responsible for.
  
  Additionally, I would like to mention that I had the opportunity to listen to all the calls between you and my staff. I am glad that you did not attempt to remove the device yourself, as you mentioned in your previous communication. It is always best to let our trained professionals handle such matters.
  
  I wish you the best with your new company, and if you have any further questions or concerns, please feel free to reach out to me.

   

   

  Customer Answer

  Date: 01/20/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***** ***

• Initial Complaint

  Date:10/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an interlock in my car, and now it is time to remove it. When calling to have the device removed they have said that I have not been making payments. I have sent them screenshots of my bank statements from the last 5 months showing that they have made their payment, and they are now holding my car hostage asking from payments that they have already received. While on the phone I was threatened by their employee that I am committing a felony by not paying them money that was already paid to them.

  

  Business Response

  Date: 10/08/2024

  Jeremy and I settled on a $280 dollar amount and Jeremy paid the balance.  He is scheduled for removal next week after the hurricane.  Good luck to you Jeremy on your future endeavors.  

• Initial Complaint

  Date:09/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with nationwide interlock now that I need a compliance letter they tell me I have to contact their affiliate whom I never have done business with there's no way to contact nationwide interlocks affiliated firm emails go unanswered accept for automated replies in which I have 2 in my email beginning on the 6th of September 2024

  

  Business Response

  Date: 09/27/2024

  I completely understand your frustration.  Unfortunately the state does not allow Nationwide Interlock to produce the report you are in need of.  They have very strict legislation stating the report is required to come from the manufacturer.  With this being said I have requested to the manufacturer a status update on your report. 

   

  If you need anything prior to receiving your report or after please reach out to me directly. 

   

  ****** ******

  CEO

  Nationwide Interlock

  cell: ************

  Customer Answer

  Date: 09/27/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I hear what you're saying but what I'm saying is I did not have a contract through roadguard. I have a contract through Nationwide Interlock so if anything needs to be done after I complete what I need to complete that should be your problem to contact your affiliate to get my compliance letter. I shouldn't have to contact a better Business bureau because you guys keep giving me a number or an email to a place that I sent an email to the first time on September 5th and have not received any response since then. Maybe you should reach out to your affiliate for me. Maybe you should have when I originally contacted you instead of making the better Business bureau get involved
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is pretty disgusting with the way they treat current customers. I have documented proof of me trying to call their call center where ALL departments are in the same room, they are deliberately not answering for current customers. The minute you call in or press the button for a new install - they answer immediately. I have proof of me waiting on hold for upwards of 30 mins with scheduling each time I call in. Thats multiple times. Im also aware that scheduling gets overwhelmed with current customers but there should be a better system put in place for current paying customers. Not to mention, majority of the women that answer the phones in those offices are pretty disgusting with their attitude and demeanor. Im a supervisor for a call center and Im very aware of rapport youre supposed to have with clients on the phone. Intoxalock employees were much kinder so I think I will be switching my device over for the remainder of my time. This has left a bad taste in my mouth with nationwide and Roadguard which is a shame because they had such great reviews YEARS ago. I want my money back but Ill take my sanity and happy thoughts over that.

  

  Business Response

  Date: 07/08/2024

  I wanted to personally thank you for taking the time to provide us with your feedback. We value your opinion and are always looking for ways to improve our services.
  
  I understand that you have experienced longer wait times when trying to reach our scheduling department, and I sincerely apologize for any inconvenience this may have caused. We strive to provide excellent customer service to all of our clients, and we appreciate your patience during busy periods.
  
  You mentioned that our sales line is answered quickly, and I want to assure you that we have dedicated resources to ensure prompt assistance for our potential customers. However, due to the high volume of existing customers, our scheduling department may experience heavier call traffic. We have a team of over 10 professionals working diligently to serve our valued clients.
  
  Regarding your concern about the manner in which you were spoken to, I take this matter very seriously. I will personally review some of the calls to address this issue and ensure that our team members are providing the respectful and courteous service that we expect from them.
  
  After carefully analyzing your account and considering all the factors involved, I regret to inform you that we are unable to fulfill your request for a refund at this time. However, if you would like to discuss this matter further, I am more than willing to personally assist you. Please feel free to reach out to me directly, and I will do my best to address any additional concerns you may have.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us as we strive to improve our services and provide the best possible experience for our customers.

   

  *************************

  CEO/Nationwide Interlock/************

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with nationwide since april of 2023 and have had nothing but issues. I have had two violations that cost me 4 months without my licence and it was due to their negligence and I have the proof. I have waited for almost a week for the raised seal paperwork to be reinstated and they do not accept the paperwork that was given to me at the secretary of state. In total I have been paying for a service for over 4 months that I cannot use totaling an estimated value of over 600$. The company makes you wait on hold for extended periods of time and it makes it very difficult to deal with them. I am forced to have an interlock device for 12 months and my 12 months would be up if it wasnt for there junk equipment and poor communication. Please hold this company accountable for there poor buisness ethics and legal robbery tactics.

  

  Business Response

  Date: 06/13/2024

  Thank you for filing your complaint. I understand your frustration regarding the violation and the revocation that occurred due to mechanical work on your vehicle.
  
  Please note that as a company, Nationwide Interlock does not have the authority to override the decisions made by the state of Michigan regarding violations. However, I would like to offer some advice to help you avoid similar situations in the future.
  
  If your vehicle requires mechanical work, I recommend having the device removed beforehand to prevent any potential violations caused by the mechanic. This proactive approach can help ensure a smoother experience.
  
  Regarding the paperwork you mentioned, I apologize for any delay. Please reach out to me directly, and I will personally assist you in obtaining the necessary documents.
  
  However, I regret to inform you that I am unable to ***** your request for a $600 refund for the violation caused by your mechanic. I suggest contacting the mechanic shop directly to seek compensation for their mistake.
  
  If you have any further questions or concerns, please don't hesitate to contact me. I am here to assist you.

• Initial Complaint

  Date:06/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to say I had a reset of my interlock device and charging me a reset fee of $75.00 that I have paid $150.00 total. When I spoke to management they told me to contact my state government. After speaking with my FL DMV they have assured me every time that I have absolutely no violation. I finally decided to leave this company and use another service and contacted them for a date to remove their equipment. They then told me I had to pay a $250.00 unauthorized removal fee. They told me it was in my agreement I signed. I told them I never recieved such an agreement and the *** confirmed it was showing pending and I never digitally signed/agreed. I was assured I would have the *** contact me and he has not called to discuss correcting my many grievances.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an interlock device installed in my car. Within a week I received a violation before blowing into the device, I go and have it unlocked. The very next day I go to work and after a 13hour shift get in my car to use the device. Before I even blow into it the display screen has an X saying lockout in 5 days. I call explain my issue, they schedule an unlock appointment, but advise me to call the *** to make sure I dont have any violations. I did and do not have any violations. I show up to the shop as scheduled today the technician ***** advised its an issue with the device stating its not my fault and I wont be charged the $75. I have now received two seperate text messages and calls stating I owe $75 for the unlock fee. I am not in any violation, and the device given to me was faulty and replaced. Im not paying another $75, as Ive already paid $202 $52over the original price quoted for the device each month. Online it states free installation and monthly service fees includedno hidden fees this is wrong because once you get the contract it has all these hidden fees on it, but after you get it installed. This is bait and switch at its finest. I will get this removed and already found another company that doesnt charge these bogus fees.

  

  Business Response

  Date: 03/13/2024

  Dear ******************,
  
  I hope this message finds you well. After thoroughly reviewing the information on your account and discussing the matter with my technician, I wanted to reach out to you to acknowledge that you were indeed correct in stating that the issues with your device were not your fault.
  
  I deeply apologize for any inconvenience this may have caused you. Upon further investigation, I discovered that you were charged for both reset fees, your monthly payment, the **************** fee, and a setup fee. I have taken immediate action to rectify this situation by removing both reset fees from your account.
  
  In addition to this, I have instructed my office to credit your account with one month of free service as compensation for the inconvenience you have experienced. I truly value your business and want to assure you that such issues will not happen again in the future.
  
  I tried reaching out to you via phone and left a voicemail with my cell number. Please feel free to contact me directly at any time if you have any further questions or concerns. I would be more than happy to assist you and ensure that your experience with our service is a positive one.
  
  Once again, I apologize for any inconvenience caused and I appreciate your understanding. I look forward to serving you better in the future.
  
  Thank you and have a great day!s

  *************************
  CEO at Nationwide Interlock & Electronic Monitoring
  ************ | ************ 
   ***************************************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/03/23 $153.47 plus the money for the time I had to take off of work due to not having my license do the fact the company put me in violation with the secretary of state. this company referred to a company they do business with which is called *** auto repair. I went in for a monthly service during my monthly service routine *** auto repair disconnected my headset without notifying me which caused me to go into violation with them and also with the secretary of state. Doing this they charged me a fee even though they knew it was *** auto repair who caused the violation. this also caused my license to be suspended for *************************************************************************************** to have to miss work due to my job being 50 minutes away from my home. *** wrote nationwide to let them know that they put me in violation and nationwide still charged me and didn't do any adjust to my bill.the nature of this dispute is financial.Since this incident have occurred my bill have not been the same since.The company has not tried to resolve this issue with me.account# ******

  

  Business Response

  Date: 11/14/2023

  I spoke with the customer and was able to settle the complaint to her satisfaction.  I refunded her money all monies and waived all further payments until January, 2024.